The rise of the new values

We conducted a large and global insight study with our friends at Grant's whisky in 2007. It took place when, arguably, the world was a markedly different place. A world of personal progression, status symbols and conspicuous consumption. Remember that? Feel like a very long time ago! However, even then we were detecting that a significant change was happening. That men - after all this was a whisky study - whilst still conscious of status, were increasingly rejecting extrinsic, clichéd, simplistic images of how status was represented in the media. Instead they were turning to authentic, intrinsic, personal definitions of status. A memorable quote from this particular activity was “sharing knowledge is the new currency of success” Now, 18 months, this insight seems even more powerful and even more right. The following article from the FT looks at brands arriving at the same station.


Brands tap into old and new values

By Jenny Wiggins , Financial Times, 24 Feb 2009
Women who eat McDonald's hamburgers are groovy: they skateboard, play electric guitars and wear thick blue eyeshadow. Men who drink Chivas whisky are chivalrous: they carry women across muddy fields in the rain, and push-start broken-down cars. And teenagers who drink Coca-Cola are cheerfully content, as they chance upon their soulmates in the library.

Or so the consumer goods companies behind these brands would like you to think. Once preoccupied with encouraging people to show off through lavish consumption, they are now depicting people engaged in activities that reveal them to be rich in a personal life as well as in material goods.

One advertisement from the "This is the Chivas Life" campaign that began in 2003 showed men drinking whisky with their pals while fishing off an iceberg. In contrast, the television advertisement for the new Chivas campaign, "Live With Chivalry," which started in China in October and will be run globally, opens with a picture of a sad-looking, black-suited man being jostled by crowds as he walks along a grey city street. "Millions of people, everyone out for themselves. Can this really be the only way?" the advertisement asks. "No," viewers are told as they are shown pictures of men jumping out of aeroplanes and riding horses along beaches. "Here's to honour, and to gallantry, long may it live. Here's to doing the right thing, to giving a damn."

The chivalry campaign is about "the good guys who give something back", explains Martin Riley, chief marketing officer at Pernod Ricard, the French group that owns Chivas.

When the drinks group researched the chivalry idea, it hit a nerve, he adds: "People are questioning a certain level of values that have taken the world to where it is right now...the individual getting ahead at any price."

Other companies say consumers are expressing similar sentiments.

In France, McDonald's has begun a new marketing campaign called "Venez comme vous êtes" ("Come as you are") amid concerns that the company's global "I'm lovin' it" slogan is considered arrogant.

Grégoire Champetier, who runs marketing communications for France and southern Europe, says the chain is trying to return to the image it promoted when it opened its first restaurant inFrance, in Strasbourg 30 years ago.

At that time, casual restaurants where people could eat with their fingers and let their kids run around were rare, and the chain had a campaign called "Ça se passe comme ça, chez McDonald's" ("This is the way it is").

Now the French are familiar with McDonald's, he wants to remind them that as well as somewhere to eat cheaply it is a place to be informal with other people. "This campaign is not an answer to the [economic] crisis, but came at the right time," Mr Champetier says.

McDonald's is running four commercials on French television, each showing someone expressing different aspects of their personality. If successful, it will extend the campaign to other countries in Europe.

Coca-Cola is also revisiting past campaigns that accented being positive and optimistic, in an attempt to connect with consumers, some of whom it has lost in recent years as people ditched its fizzy drinks for less sugary alternatives. The soft drinks giant, which ran a campaign called "The Pause That Refreshes" during the Great Depression, and another called "Have a Coke and Have a Smile" during a period of high inflation in the late 1970s, is now going with one called "Open Happiness".

Shay Drohan, global vice-president of Coca-Cola's sparkling brands, argues that the company is in a good position to "comfort" people because its brand is well-established. "Putting things in perspective is one of the things our brand can do," he says. "We can't start talking about something new right now...people are looking for familiarity."

Another brand capitalising on its longevity and familiarity is Guinness, the Irish stout. In Ireland, where it is celebrating its 250th anniversary, it is rerunning television advertisements from the 1950s and 1970s, including one showing a sea lion balancing a pint of Guinness on its nose. "People are searching for security and trust," says Brian Duffy, the global brand director for Guinness. "I don't think you can invent a warm and attractive past – you've got to have one."

Younger brands are taking a more modern approach, but sticking to the same theme. Absolut Vodka, conceived as a brand in its current form in 1979, this month placed an advertisement called "Hugs" during the music industry's Grammy Awards. The advertisement, which shows strangers hugging and kissing in offices, buses and fish shops to the sound of Louis Armstrong's "A Kiss To Build A Dream On", has already received more than 1.2m views on YouTube.

The campaign with the most ambitious goals is PepsiCo's "Refresh Everything". Its US television commercial, which displays the phrase "It's time for optimism" on the screen before flashing words like "joy" and "love", is about the power of being positive, says Frank Cooper, PepsiCo's vice-president for brands. "People that embrace optimism are able to move forward."

Mr Cooper argues that there is a new "cultural movement" afoot. "People feel empowered and feel like it's their right to participate in and effect change."

This was the movement that President Barack Obama tapped into in his presidential campaign, he adds. "It's like the 1960s...we all sense that something will be fundamentally different five years from now."